DevRev Raises $100.8M in Series A Funding to Revolutionize Customer Support and Product Development

DevRev, a Palo Alto-based company, has successfully raised $100.8 million in a Series A funding round in August 2024, leading to a $1.15 billion valuation. The round was led by Khosla Ventures with participation from Mayfield Fund, Param Hansa Values, and U First Capital. The company's focus remains on revolutionizing customer support and product development by advancing GenAI adoption in enterprises through its AgentOS platform.

DevRev, founded in October 2020 by Dheeraj Pandey and Manoj Agarwal, aims to connect developers directly with customers and revenue. The company's innovative approach is reflected in its knowledge graph-powered AgentOS, which delivers AI-native solutions for customer service, product management, and software engineering. DevRev's platform has gained the trust of customers across various industries and geographic locations. The platform's unique approach allows developers to connect their code directly to production issues and customer interactions, empowering AI-driven agents to automate enterprise workflows. The company believes that AI-on-Knowledge Graphs can meaningfully resolve the complexity that siloes around departments and their respective apps, data, and workflows.

DevRev's vision for organizational structure involves breaking down internal silos, fostering greater collaboration and efficiency across the company. The company's Knowledge Graph platform, along with real-time data from major system of record applications, creates an interdependent network of customer, user, product, employee, work, and usage records. DevRev's mission is to help build the world's most customer-centric companies, embracing the principle that "less is better."