Capacity Acquires Creovai to Strengthen AI-Powered Support Automation Platform

Capacity, the AI-powered support automation platform for contact centers, has announced the acquisition of Creovai, a leading provider of real-time agent assist and automated quality assurance solutions. Creovai's expertise in conversation intelligence complements Capacity's automation capabilities, offering clients an integrated platform for optimizing virtual and live agent interactions.

The acquisition expands Capacity's offerings in automating routine inquiries, streamlining back-office processes, and centralizing knowledge across systems. The deal marks Capacity's fourteenth acquisition since 2023, following an investment of $92 million and the recent acquisition of KLaunch.

Creovai will continue to operate independently, gradually integrating into Capacity's organization while providing enhanced capabilities to customers. The terms of the transaction remain confidential.