Duck Creek Technologies Acquires Send Technology Solutions Ltd to Revolutionize Underwriting with AI Integration

Duck Creek Technologies, a key player in the insurance sector, has made a significant move by acquiring Send Technology Solutions Ltd, a prominent provider of AI-native underwriting orchestration engine. The acquisition marks the merging of Duck Creek's intelligent core and Agentic AI Platform with Send's AI-native orchestration engine, aimed at reshaping end-to-end underwriting for commercial, specialty, and London Market insurers. This strategic investment creates an agentic solution, uniting core insurance operations and intelligent underwriting workflows across the policy lifecycle for multiple operating models. The move is poised to address crucial challenges faced by insurers, particularly in improving underwriting performance.

By integrating Duck Creek and Send, insurers are set to benefit from a more cohesive operating model that streamlines various underwriting processes, enhancing speed, consistency, and confidence for profitable growth. The acquisition is expected to have a significant impact, with Send's underwriting orchestration platform having already demonstrated impressive results, including up to 7x faster time-to-quote and up to a 65% reduction in product launch time. The combination of Duck Creek's expertise in delivering superior performance in combined ratios and growth, along with Send's capabilities, presents a compelling opportunity for insurers to enhance speed, profitability, and competitive advantage across the underwriting lifecycle. Hardeep Gulati, the CEO of Duck Creek, highlighted the significance of underwriting in insurers' strategic priorities and emphasized that the integration of Send into Duck Creek represents a pivotal moment for the industry.

This unified platform is expected to empower insurers to navigate underwriting complexity more effectively, leading to clearer decisions, faster execution, stronger risk selection, and measurable business value. The acquisition builds upon Duck Creek's recently introduced Agentic AI Platform and Agentic Underwriting Workbench strategy, further strengthening its position in the market. The Agentic AI Platform enables insurers to deploy, orchestrate, and govern AI agents across the insurance lifecycle, offering trusted assured decision-making.

The integration of Send's underwriting orchestration capabilities with Duck Creek's Agentic AI Platform is set to provide carriers with enhanced speed, control, and business impact in deploying AI across underwriting. Despite the acquisition, Send will continue to operate as a standalone underwriting orchestration engine, maintaining its integration with all core systems. Andy Moss, the CEO and Co-Founder of Send, expressed enthusiasm about the opportunity to expand the company's vision in the global market, emphasizing the joint belief in the augmentation of underwriters by technology and the responsible delivery of AI.

The collaboration between Duck Creek and Send is expected to bring about transformational benefits for insurers, offering a more streamlined underwriting experience and driving profitable growth. In summary, the acquisition of Send Technology Solutions Ltd by Duck Creek Technologies represents a significant step in revolutionizing underwriting in the insurance industry, with the integration of AI capabilities poised to deliver substantial benefits for insurers.

Read more about the acquisition here.